MessagePay tops 400 financial institution customers as AI tools expand

MessagePay said it has signed its 400th financial institution customer and added 86 more credit unions and community banks in August 2026 alone. The Utah-based payments platform is also rolling out new two-way texting and AI analytics tools as it pushes deeper into collections and borrower communications.

Why it matters: - MessagePay’s growth points to rising demand from credit unions and community banks for digital tools that combine payment collection with borrower communication. - The company said the platform is helping institutions reduce delinquencies, increase payment volume and make collections work more precise. - The expanded product set could give financial institutions more ways to resolve payment issues without forcing borrowers into phone calls or branch visits.

What happened: - MessagePay said it signed its 400th financial institution customer. - The company added 86 new credit unions and community banks through August 2026. - MessagePay announced the milestone in Lehi, Utah, on Sept. 3, 2026. - The platform lets institutions communicate with borrowers and collect payments through text message, web, phone and email. - Borrowers can pay by tapping a secure link or replying within a text conversation. - The service does not require borrowers to download an app or log into online banking.

The details: - MessagePay expanded two-way communication through MessagePay Direct. - MessagePay Direct gives institutions a more direct text channel for resolving payment issues with borrowers. - The company introduced AI Pay+, an AI-powered predictive analytics tool for asset recovery and collections teams. - AI Pay+ analyzes borrower behavior to forecast when and how a borrower is likely to pay. - The tool is designed to help collections teams segment portfolios and act with more precision than traditional delinquency buckets. - MessagePay’s customer base spans institutions from Hawaii to Florida. - Customers range from credit unions with $10 million in assets to banks managing more than $20 billion. - MessagePay supports more than 30 core and third-party integrations. - Direct integrations include Fiserv, Jack Henry, Corelation, CU Answers and Flex. - MessagePay said its integration with Fiserv banking cores allowed community banks to connect to the platform for the first time in 2026.

Between the lines: - MessagePay is positioning itself as more than a payments tool by tying collections outreach to borrower behavior data. - That shift matters because collections teams often need to decide quickly which accounts merit human attention and which can be handled digitally. - The breadth of institution sizes suggests the company is aiming to be a standard communications layer, not a niche vendor.

What’s next: - MessagePay said it is on pace to exceed $1.2 billion in 2026. - The company is likely to keep leaning on AI Pay+ and MessagePay Direct as it expands among banks and credit unions. - Broader core integrations could open the door to more community bank adoption.

The bottom line: - MessagePay is using customer growth, deeper integrations and new AI features to strengthen its pitch as a collections and communications platform for financial institutions.